CAREERS AT
KNOT SPRINGS

Knot Springs is Portland’s wellness social club centered around wellness and good times.

Our mission is to create an oasis that empowers individual wellness through real community. We are cool with breaking the rules of the traditional spa and fitness experience to curate a harmonious symbiosis of hospitality and health while fostering our brand pillars of belonging, growth, joy, wholeness, intention, and presence. We are driven by the idea that "the only way a company can grow, stay true to its soul, and remain consistently successful is to attract, hire, and keep great people."

Senior Wellness Coordinator

SENIOR WELLNESS COORDINATOR

Full Time/40 hours per week
Salary
Reports to: General Manager

As a Sr. Coordinator, your main objective is to support the General Manager in providing a 5-star experience for all members and guests. You will work with the General Manager to meet business goals and supervise staff. You will assist with interviewing and onboarding, facilitate performance management, publish weekly schedules, and approve and manage employee time clocks. Your leadership and hospitality will make you a master of the Knot Springs experience. Keep your team accountable and well-supported with strong communication skills and the ability to provide constructive feedback as needed.

JOB DUTIES/TASKS

Support all wellness staff development ranging from daily check-ins to
performance management under the direction and guidance of the GM.
Lead with compassionate leadership, strong coaching, ongoing mentoring,
delegation, and team building.
Curate professional connections and create relationships with teammates and
wellness colleagues.
Assist the General Manager by implementing training and upholding Knot Springs’
performance and communication standards.
Assist the General Manager in meeting business goals by efficient use of labor and
products.
Execute value-based training and development plans for each team member by
providing feedback, and offering opportunities for professional development and growth.
Enact exceptional customer service standards, KPOs, and PM for your departments through the KS brand identity lens, and guided by the GM.
Work with Human Resources to recruit and staff your department.
Responsible for ongoing inventory management, larger purchase requests and
budget adherence.
Uphold our Inward Hospitality initiative and protocols by being an active and visible
manager by supporting not only the Wellness Team, but other teams at Knot
Springs.
Execute and manage the Wellness team schedule, individual PTO, time off, and
contingency plans under the direction of the GM and based on sales forecasts and
labor budgets.
Be accountable for reporting Wellness team metrics, measurables and efficiencies
to the GM on a regular basis.
Suggest creative solutions to ensure proficiency with the operational flow and
standards for the functionality with the Wellness team.
Advocate for and motivate the Wellness team to bring in new clientele, meet sales
goals and create opportunities for financial growth.
Facilitate bi-monthly Wellness team meetings.
Support maintenance with monthly pool cleanings when needed.

Must be able to hold yourself accountable and have a superb grasp of timing.
Must be adaptive and display calm amid uncertainty.
1-2 years of management experience.
3-4 years of Massage Therapy experience.
Must be excited about Knot Springs and what we offer.
Must be a source of inspiration for teammates and help guide their career
development.
Must have strong interpersonal skills, high integrity, and be able to easily humanize
others.
Must have clear and direct communication skills.
Ability to master Mindbody, G Suite, Slack, and any other applications used by Knot
Springs.
Must be confident in giving/receiving feedback, and tactful in time and place.
Must be firmly rooted in the Portland area and adjust travel plans to off-peak
seasons.
Must be able to hold others accountable through clear communication and
constructive feedback.
Able to lift up to 50 lbs.
Hand use: single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting and reaching.
Ability to work in wet, humid, hot and cold environments.
Ability to work a flexible schedule including nights, weekends, and holidays as
needed.
Proficient mathematical skills for assessing financial performance, labor budgets, and managing inventory.

*This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on operational needs.

Employee Benefits

Ready to apply?

Please submit your resume and a letter of interest to HR@knotsprings.com.